Part 1 of the Consumer Protection Act 1987 introduced Essays

Part 1 of the Consumer Protection Act 1987 introduced Essays Part 1 of the Consumer Protection Act 1987 introduced Paper Part 1 of the Consumer Protection Act 1987 introduced Paper Introduction: In this essay, I shall get down with an scrutiny of the jurisprudence prior to 1stMarch 1988, when Part 1 of the Consumer Protection Act 1987 came into force in the Law of England and Wales, placing the grounds for the origin of the Act and the subsequent intents of this reform-legislation. I shall so discourse the content of the Act with peculiar focal point on its range ; i.e. who can action, who can be sued, and what sorts of amendss are recoverable under the statute law etc. Having made this appraisal, I shall so measure to what extent the 1987 Act has made a important impact on the jurisprudence refering to faulty merchandises, and the place of both consumers and makers in the UK, and hence to what extent I agree with the hypothesis offered that â€Å"the impact of the 1987 Act upon makers has been far less drastic than they ab initio feared.† I shall reason this essay by critically measuring Part 1 of the Consumer Protection Act 1987, and asseverating to what extent I believe the Act has been successful in accomplishing its purposes. The place prior to the Consumer Protection Act 1987: Prior to the origin of the Consumer Protection Act 1987, the jurisprudence refering to liability for faulty merchandises was grounded in common jurisprudence, with makers liability being established for the first clip in the UK by the instance of Donoghue v Stevenson [ 1 ] , and the Sale of Goods Act 1979, s13, 14 and 15 of which imply certain footings into Sale contracts refering to a seller’s duties to sell merchandises which are fit for their intent and of satisfactory quality, failure to make so ensuing in contractual liability and awards of amendss for any losingss suffered as a consequence of such breach [ 2 ] , including those originating from harm to belongings, and more significantly, amendss for any resulting personal hurt [ 3 ] . This rigorous contractual liability for faulty merchandises meant that, in instances where a Claimant wished to action a merchandiser [ 4 ] for losingss originating from faulty merchandises sold, the function of Tort jurisprudence remained instead excess, claimants merely trusting on such an avenue where the marketer in inquiry had later become bankrupt, where they wished to trust on the longer restriction periods stipulated for claims of this sort, or where the claimant was in fact non a party to the sale contract, and as such was non, by virtuousness of the rule of contractual privity, entitled to action under the Sale of Goods Act 1979. In contrast, where a Claimant wished to action a maker for losingss originating from faulty merchandises sold by an intermediary seller, the lone possible avenue available would be line of instance jurisprudence routing from the instance of D v S. Such liability was fault-based in signifier, instead than being rigorous, and as such was deemed to be out of line with the bing jurisprudence in this country. Such calls for reform are non surprising if one considers the fact that the UK was, at this clip, in the thick of a by and large consumer-driven economic market, concerned with consumer protection and the inequalities which had been identified as bing between the consumer and the corporation, and a society preoccupied with rectifying this instability. At least four major reform proposals were put frontward between 1976 and 1985 ; viz. , the Strasbourg Convention [ 5 ] , the Recommendations of the Scottish and English Law Commissions [ 6 ] , the study of the Pearson Commission [ 7 ] a nd the EEC Directive 85/374/EEC. Arguably, it was preponderantly the latter of these paperss, which compelled the legislative to take reform of makers merchandise liability earnestly, and two old ages subsequently, in 1987 [ 8 ] , the Consumer Protection Act was born, Part 1 of which purports to supply consumers with statutory rigorous liability protection from makers who make faulty merchandises for retail in the UK market place ; this provides such consumers with an alternate class of action from the fault-based liability established by the instance of Donoghue v Stevenson in the civil wrong of carelessness. Before we begin to see how successful this Act was in accomplishing its purposes and what impact this piece of statute law has had on consumers and makers likewise, allow us foremost analyze the commissariats of the Act in some item: Part 1 of the Consumer Protection Act 1987 ; presenting strict tortious liability for faulty merchandises in the United kingdom: There are several facets of the statute law which we must turn to in order to determine its range. These are as follows: 1 ] Who can be apt under the Act? 2 ] What merchandises are covered by the Act? 3 ] Who can action under the Act? 4 ] What kind of harm is protected against by the Act? 5 ] What defense mechanisms are available to a qualified suspect, if any? 6 ] Can liability be excluded so that this Act has no impact on manufacturers/ manufacturers? Let us turn to each of these inquiries in bend: 1 ] Who can be apt under the Act? Part 1 of the Consumer Protection Act 1987 is designed to enforce liability on the manufacturer/ assembly program of a merchandise, and non on the provider, after all, there is already rigorous liability for such retail merchants under the implied footings of the Sale of Goods Act 1979. S2 ( 2 ) of the Act lists three classs of maker who may be apt under Part 1 of the Act. The first of these is the manufacturer of the merchandise, and ‘producer’ is defined under s1 ( 2 ) of the Act as: â€Å" ( a ) the individual who manufactured it ; ( B ) in the instance of a substance which has non been manufactured but has been won or abstracted, the individual who won or abstracted it ; ( degree Celsius ) in the instance of a merchandise which has non been manufactured, won or abstracted but indispensable features of which are attributable to an industrial or other procedure holding been carried out ( for illustration in relation to agricultural green goods ) , the individual who carried out that process.† Whilst this class seems pretty self-explanatory, it should be noted that where a merchandise causes harm due to a defect in a component portion of that merchandise, both the manufacturer of that constituent, and besides the manufacturer of the merchandise incorporating that constituent will be to the full apt for such harm under this Act. The consumer can take which individual to action, or can action both parties, although, by virtuousness of the philosophy of contributory carelessness, the entire amendss awarded will non transcend the value which would hold been awarded had merely one party been sued for the faulty merchandise, i.e. each manufacturer will pay a part of the amendss, the proportions of the several parts to be determined by the tribunal in conformity with the Civil Liability ( Contributions ) Act 1978. The 2nd class of individual who can be found apt under s2 ( 2 ) of Part1 of the Consumer Protection Act 1987 is the â€Å"own brander [ 9 ] .† The Act defines such a individual as: â€Å"any individual who by seting his name on the merchandise or utilizing a trade grade or other separating grade in relation to the merchandise, has held himself out to be the manufacturer of that product.† It should be noted that this description is really similar to the diction contained in the EEC Directive 85/374/EEC [ 10 ] . The range of this class if suspect is non every bit broad as it may at first appear to be ; after all, for a provider to keep themselves out as the manufacturer of their points, the labelling must do the consumer really believe that it was the provider themselves who manufactured the merchandise and who would believe, for illustration, that the St Michael trade name of Marks A ; Spencer’s really produces the goods themselves, instead than undertaking a production company to make so on their behalf? Likewise, where a product-label provinces that the merchandise has been ‘manufactured for’ the company, or has been ‘selected by the company’ , this must needfully prevent the company from coming under the definition as contained in s2 ( 2 ) ( B ) of the Act, and besides hence from being sued under Part 1 of the Consumer Protection Act 1987. The 3rd class of suspect contained within s2 ( 2 ) of Part 1 of the Consumer Protection Act 1987, is the provider who has imported a merchandise from exterior of the European Union ; by virtuousness of s2 ( 2 ) ( degree Celsius ) that importer will be apt for any losingss ensuing from any defects in that merchandise [ 11 ] . I stated above that ‘S2 ( 2 ) of the Act lists three classs of maker who may be apt under Part 1 of the Act’ , and besides that ‘Part 1 of the Consumer Protection Act 1987 is designed to enforce liability on the manufacturer/ assembly program of a merchandise, and non on the supplier.’ It should be noted that there is a 4th class of possible suspects contained in s2 ( 3 ) of the Act, and this is a provider who, holding been approached by a consumer and asked to place the manufacturer of a merchandise which has been purchased by that consumer from that provider, has declined to supply such information, or has failed to make so within a sensible clip. Such a provider will be held apt as if he were the manufacturer. Whilst this seems contrary to any old impressions of tortious liability, this proviso is indispensable to the smooth operation of s2 ( 2 ) and Part 1 of the Act in general ; if the consumer is unable to happen the individuality of the manufacturer, he would be unable to action for any defects. If it is the provider who has prevented the individuality of the manufacturer from being disclosed, so it seems merely just that the provider should be punished for interfering in the operation of this Act, and held apt. In pattern, all this subdivision will make is to guarantee that providers are prompt in their response to petitions from consumers sing the designation of the manufacturer in inquiry and besides more efficient in the maintaining of correct records refering to the makers of their goods, and as such, my old statements that ‘S2 ( 2 ) of the Act liststhreeclasss of maker who may be apt under Part 1 of the Act’ , and besides that ‘Part 1 of the Consumer Protection Act 1987 is designed to enforce liability on the manufacturer/ assembly program of a merchandise, andnon on the provider, ’ should still be considered to be a well right description of the current jurisprudence. 2 ] What merchandises are covered by the Act? S1 ( 2 ) of the Act states that the type of merchandise which is covered under this statute law is â€Å"any goods or electricity, † goods being farther defined in s45 ( 1 ) of the Act as including â€Å"any substances [ including blood it would look [ 12 ] ] , turning harvests, and things comprised in land by virtuousness of being attached to it and any ship, aircraft or vehicle.† It would therefore look that a defect in a constituent of a edifice would ensue in the manufacturer of that constituent being apt for the attendant prostration of that edifice, whereas a builder would non be apt under this peculiar Act for defects in the edifice itself caused by his cheapjack craft. This latter averment is supported, if merely in consequence, by ss4 ( 1 ) ( B ) , 46 ( 3 ) and 46 ( 4 ) of the Act. In relation to information, it would look that information couldn’t signifier the capable affair of a claim under this piece of statute law, even though such information may be touchable in signifier [ e.g. a book ] [ 13 ] . An exclusion to this might be package ; the line between package and hardware being really hard to pull sanely ; for illustration, a modem can be package or hardware based ; if a maker of a hardware modem could be apt under this Act, so certainly so excessively could a manufacturer of the package version which performs precisely the same map. 3 ] Who can action under the Act? Any individual can action as consumer under this Act if they have suffered any losingss as a consequence of a faulty merchandise. It is irrelevant whether or non the goods were really purchased by the claimant ; as the Act provinces, consumer includes â€Å"anyone injured by the goods or anyone whose belongings was damaged as a consequence of the defect.† 4 ] What kind of harm is protected against by the Act? There is no limitation on the sum of amendss capable of being sought for decease or personal hurt, as distinguishable from the European Directive, which imposes a bound of 70 million euros. Such a limitation in UK jurisprudence would be impractical. Sing amendss for losingss fluxing from belongings harm nevertheless, there are several restrictions which operate under this Act ; s5 ( 2 ) of the Act stipulates that no losingss from any harm caused to the faulty merchandise can be sought under this Act, nor from any harm caused to any accoutrement which was supplied with the merchandise. Under s5 ( 4 ) of the Act, no liability arises under this Act unless the amendss ( apart from involvement ) would be at least ?275. There does non look to be a convincing principle for this arbitrary figure, other than that it represents an sum below which most judicial proceeding canvassers in the UK would non urge shiping on a jurisprudence suit. Finally, s5 ( 3 ) of the Act precludes liability for am endss ensuing from a merchandise which is non ‘ordinarily intended for private usage or is non chiefly so intended by the claimant. Obviously there must besides be a defect in the merchandise for liability to originate, desert holding been defined in Section 3 of Part 1 of the Act as being present where â€Å"the safety of the merchandise is non such as individuals by and large are entitled to expect.† The fortunes that should be taken into history by the tribunal when finding whether or non this definition has been satisfied include ( a ) the mode in which, and the intents for which, the merchandise has been marketed, its get-up, the usage of any grade in relation to the merchandise and any instructions for, or warnings with regard to, making or forbearing from making anything in relation to the merchandise ; ( B ) what might be moderately expected to be done with or in relation to the merchandise, and ; ( degree Celsius ) the clip when the merchandise was supplied by its manufacturer to another ; and nil shall necessitate a defect to be inferred from the fact entirely that the safety of a merchandise whi ch is supplied after that clip is greater than the safety of the merchandise in inquiry. [ 14 ] † In pattern, this criterion will be set by the tribunals, and does non depend upon public sentiment ; after all, in a litigious society, public outlook may be excessively high. For non-standard merchandises, i.e. those which are non in the signifier as intended by the maker, all the Claimant must turn out is that the merchandise was non-standard, and that the non-standard characteristic of the merchandise in inquiry was unsafe and responsible for the harm suffered. For standard merchandises, built-in dangers, such as the crisp borders of a cooking knife merchandise, should merely be protected against in so far as is sensible to make so in visible radiation of the grade of benefit enjoyed by the merchandise, i.e. would the benefit of holding a cheaper merchandise without the safety guard outweigh the benefit of holding greater safety at an increased monetary value to the consumer. Again, this value-judgement will be decided by the tribunals on a individual footing, and no preparation is offered by the Act to assist do this deliberation, and the ground for this is the frequently unquantifiable nature of the benefits involved in such hazard appraisals. Where hazards are non obvious to a consumer, so a standard merchandise may be deemed faulty on the simple fact that the maker did non supply a warning or instructions on proper usage of the merchandise. Again, there is no statutory guideline as to what grade of item in such instructions/warnings are indispensable, but a maker should mistake on the side of action to avoid liability for faulty criterion merchandises on this land. 5 ] What defense mechanisms are available to a qualified suspect, if any? S4 ( 2 ) of the Act states that if the Defendant manufacturer can turn out that â€Å"the province of scientific and proficient cognition at the relevant clip was non such that a manufacturer of merchandises of the same description of the merchandise in inquiry might be expected to hold discovered the defect if it had existed in his merchandises while they were under his control.† The logical thinking behind this defense mechanism is clear ; it would wrong in both rule and pattern for concerns to be held apt for defects that they could non perchance have foreseen [ 15 ] . In the instance of A 5 National Blood Authority [ 16 ] it was clarified that this defense mechanism will merely use â€Å"if there is no cognition of the being of the hazard in a generic sense, and one time this cognition has been acquired, the maker produces at his ain hazard, even if it is impossible to place the person, non-standard merchandises in which that hazard is present.† Other defense mechanisms available for a Defendant include where the defect in inquiry was in fact a demand by jurisprudence [ 17 ] [ e.g. where the jurisprudence requires a constituent to be present, but the really presence of that constituent has lead to the merchandise being rendered faulty ] , where the Defendant did non provide the merchandise to anyone [ 18 ] [ i.e. the merchandise had neer been distributed amongst the public ] , where the merchandise in inquiry was supplied non-commercially [ 19 ] [ e.g. the provider of a bar to a party would non be apt for defects in that bar ] , where the defect did non be in the merchandise at the clip of circulation [ 20 ] [ e.g. defects that have arisen from sensible wear and tear of the merchandise ] and that ( vitamin E ) â€Å"the defect ( I ) constituted a defect in a merchandise ( ‘the subsequent product’ ) in which the merchandise in inquiry had been comprised AND ( two ) was entirely attributable to the design of the subsequent merchandise or to compliance by the manufacturer of the merchandise in inquiry with instructions given by the manufacturer of the subsequent product.† 6 ] Exclusion of Liability: Can liability be excluded so that this Act has no impact on manufacturers/ manufacturers? Section 7 of the Act invalidates any efforts by a maker or manufacturer to restrict or except their liability â€Å"by any contract term, by any notice or by any other provision.† This does non nevertheless preclude manufacturers and assembly programs apportioning hazard of liability amongst them. Inferences and decisions: My illations and decisions shall be provided in response to the undermentioned inquiries: A ] To what extent has the 1987 Act made a important impact on the jurisprudence refering to defective merchandises? B ] To what extent has the 1987 Act made a important impact on the place of both consumers and makers in the UK? C ] To what extent is the undermentioned statement correct? â€Å"The impact of the 1987 Act upon makers has been far less drastic than they ab initio feared.† D ] To what extent has Part 1 of the Consumer Protection Act 1987 been successful in accomplishing its purposes? Let us near each of these inquiries in bend: A ] To what extent has the 1987 Act made a important impact on the jurisprudence refering to defective merchandises? In theory, Part 1 of the Consumer Protection Act 1987 is one of the most of import reforms made to the jurisprudence of civil wrong in England and Wales. It purports to enforce rigorous non-fault based liability on manufacturers of faulty merchandises in line with the European Directive on Consumer Protection ( 1985 ) . In pattern nevertheless, we have seen that many defense mechanisms are available to such a manufacturer, defense mechanisms which in topographic points seem to re-impose a cogent evidence of mistake demand of a Claimant under this Act. For illustration, the defense mechanism contained in s4 ( 2 ) requires the Claimant to turn out that the manufacturer should hold known about the defect and the harm that it would do in visible radiation of the scientific cognition available to him at the clip of production. This seems more like standard civil wrong of carelessness cogent evidence demands instead than rigorous liability. I would reason that the impact on the jurisprudence is non every bit important as one might, prima facie, believe. The ‘strict’ liability, by virtuousness of the defense mechanisms available, no that far removed from the mistake demands of traditional civil wrong jurisprudence. B ] To what extent has the 1987 Act made a important impact on the place of both consumers and makers in the UK? In visible radiation of my decisions above, I would reason that so far the impact of this statute law of consumers and makers is non peculiarly important ; the responsibilities on the manufacturers of merchandises have non been well increased if one takes into history the ‘no-fault’ based nature of the available defense mechanisms in s4 of the Act. C ] To what extent is the undermentioned statement correct? â€Å"The imtreaty of the 1987 Act upon makers has been far less drastic than they ab initio feared.† In visible radiation of my decisions above, I would hence hold to reason that I agree with the above statement. D ] To what extent has Part 1 of the Consumer Protection Act 1987 been successful in accomplishing its purposes? I believe that there is grounds to propose that the lone purpose of this statute law was to convey UK jurisprudence in line with the demands of the 1985 European Directive of Consumer Protection. With this in head, the purpose has been satisfied. The UK legislative antecedently refused three reform proposals bespeaking a rigorous liability attack to this country of jurisprudence, viz. , the Strasbourg Convention [ 21 ] , the Recommendations of the Scottish and English Law Commissions [ 22 ] and the study of the Pearson Commission [ 23 ] , and merely changed the jurisprudence when ordered to by the EEC Directive. I think this groundss my above proposition, as does the reading of the Directive to integrate as many of the permitted/discretionary defense mechanisms available as possible, guaranting that our civil wrong jurisprudence is non radically changed by this new piece of statute law. If the purpose of the Act was to make rigorous liability, so it has failed. If the purpose was to follow with the European Directive 85/374/EEC in a manner that would non alter our preexistent civil wrong jurisprudence into something where makers would be held apt for things beyond their sensible control, so I feel the UK legislative has achieved this purpose laudably. It is the latter of the two decisions with which I shall agree. Bibliography: Prashant, P. Defects and the CPA 1987 New Law Journal 1st December 2000. Freeman, R. Strict liability Torahs Consumer protection Act commissariats fail to help claimants in three recent instances. J.P.I.L. 2001. 1.26-36. ( Westlaw ) Gilker, P. Strict Liability for faulty Merchandises: The Ongoing Argument Business Law Review Vol 24 No4 April 2003. Winfield and Jolowicz on Tort ( 16ThursdayEdition, Sweet A ; Maxwell ) 2002 European Convention on Product Liability in Regard to Personal Injury and Death, Dir Jun ( 76 ) 5 Simon Whittaker â€Å"European Product Liability and Intellectual Products.† ( 1989 ) 105 L.Q.R. 125 DTI’s Consultative Document on the Directive 1

Fahrenheit 451 Summary

Fahrenheit 451 Summary Ray Bradbury’s 1953 novel Fahrenheit 451 is set in a dystopian society that burns books in order to control dangerous ideas and unhappy concepts. The novel tells the story of Guy Montag, a fireman who questions the book-burning policy and undergoes extraordinary suffering and transformation as a result. Part 1: The Hearth and the Salamander When the novel begins, fireman Guy Montag is burning a hidden collection of books. He enjoys the experience; it is a pleasure to burn. After finishing his shift, he leaves the firehouse and goes home. On the way he meets a neighbor, a young girl named Clarisse McClellan. Clarisse tells Montag that she is crazy and she asks Montag many questions. After they part, Montag finds himself disturbed by the encounter. Clarisse has forced him to think about his life instead of simply offering superficial responses to her questions. At home, Montag discovers his wife, Mildred, unconscious from an overdose of sleeping pills. Montag calls for help and two technicians arrive to pump Mildreds stomach and perform a blood transfusion. They tell Montag that they no longer send doctors because there are so many overdoses. The next day, Mildred claims to have no memory of the overdose, believing she went to a wild party and woke up hungover. Montag is disturbed by her cheer and her inability to engage with what happened. Montag continues to meet Clarisse almost every night for talks. Clarisse tells him that she is sent to therapy because she does not enjoy the normal activities of life and prefers to be outside and to have conversations. Some weeks later Clarisse suddenly stops meeting him, and Montag is saddened and alarmed. The firemen are called to a book hoarder’s house. An old woman refuses to give up her library, and the firemen break in and begin to tear the house apart. In the chaos, Montag steals a copy of the Bible on impulse. The old woman then shocks him by setting herself and her books on fire. Montag goes home and attempts to engage Mildred in conversation, but his wife’s mind has regressed and she is incapable of even simple thoughts. He asks her what happened to Clarisse and she is able to tell him that the girl was hit by a car and killed a few days prior. Montag tries to sleep but imagines a Hound (a robotic assistant to the firemen) prowling around outside. The next morning, Montag suggests he might need a break from his work, and Mildred panics over the thought of not being able to afford their home and the large wall-sized televisions that provide her parlor wall family. Hearing of Montag’s crisis, Montag’s boss, Captain Beatty, explains the origin of the book-burning policy: because of shortening attention spans and increased protest against various books content, the society decided to voluntarily dispense of all books in order to prevent future trouble. Beatty suspects Montag has stolen a book, and tells Montag that a fireman who has stolen a book is usually given 24 hours to burn it. After that, the rest of the firemen will come and burn down his house. After Beatty leaves, Montag reveals to a horrified Mildred that he has been stealing books for a while, and has several hidden away. She attempts to burn them, but he stops her and says they will read the books and decide if they have any value. If not, he promises to burn them. Part 2: The Sieve and the Sand Montag hears the Hound outside the house, but tries to force Mildred to consider the books. She refuses, angry at being forced to think. Montag tells her that something is wrong with the world, that no one is paying attention to the bombers overhead that threaten nuclear war, and he suspects books might contain information that could help fix it. Mildred becomes angry, but soon gets distracted when her friend Mrs. Bowles calls to arrange a television viewing party. Frustrated, Montag telephones a man he’d met many years before: a former English professor named Faber. He wants to ask Faber about books, but Faber hangs up on him. Montag goes to Faber’s house via subway, taking the Bible with him; he attempts to read it but is constantly distracted and overwhelmed by the advertising being played incessantly. Faber, an old man, is suspicious and afraid. He initially refuses to help Montag in his quest for knowledge, so Montag begins to rip pages from the Bible, destroying the book. This act horrifies Faber and he finally agrees to help, giving Montag an earpiece so that Faber can guide him verbally from a distance. Montag returns home and interrupts Mildreds viewing party, turning off the parlor wall screens. He tries to engage Mildred and their guests in conversation, but they are revealed to be thoughtless and callous people who don’t even care for their own children. Disgusted, Montag begins reading from a book of poetry despite Faber’s pleas in his ear. Mildred tells her friends that this is something firemen do once a year to remind everyone how terrible books and the past were. The party breaks up, and Faber insists that Montag burn the poetry book to avoid arrest. Montag buries the rest of his book collection and takes the bible to the firehouse, handing it to Beatty. Beatty informs him that he himself was once a book-lover, but he realized that none of the knowledge in books was of any real use. A call comes in for the firemen and they climb onto the truck and race to the destination: Montag’s house. Part 3: Burning Bright Beatty tells Montag that his wife and her friends reported him. Mildred leaves the house in a daze and gets into a taxi without a word. Montag does as ordered and burns his own house down, but when Beatty discovers the earpiece and threatens to kill Faber, Montag burns him to death and attacks his fellow firemen. The Hound attacks him and injects tranquilizers into his leg before he can burn it as well. As he limps away he wonders if Beatty had wanted to die, and set up Montag to kill him. At Faber’s house, the old man urges Montag to flee into the wilderness and make contact with the Drifters, a group of people who have escaped society. They see another Hound being released on television. Montag meets the drifters, who are led by a man named Granger. Granger tells him that the authorities will fake Montag’s capture rather than admit to any flaw in their control, and sure enough, they watch on a portable television as a another man is identified as Montag and executed. The Drifters are former intellectuals, and they have each memorized at least one book with the intention of carrying its knowledge into the future. As Montag studies with them, bombers fly overhead and drop nuclear bombs on the city. The Drifters are far enough away to survive. The next day, Granger tells them about the legendary Phoenix that rose from the ashes, and muses that humans can do the same, except with the knowledge of their own mistakes to guide them. The group then begins walking towards the city to help rebuild society with their memorized wisdom.

Oral Business Report Case Study Example | Topics and Well Written Essays - 500 words

Oral Business Report - Case Study Example It produces a variety of dairy consumer products which are divided into four categories, namely: milk, cheese, butter & spreads, and cream. (Devondale, not dated) Devondale has been very particular about the consumers' demand and satisfying it. It also keeps track of the trends in the market and consumers' lifestyles through efficient market research. These researches help Devondale in transforming consumers' requests into finished products that are profitable for the business. Significant proportion of Australia's population is working and it is not easy for working people to arrange full meals in a limited period of time. People are also much more aware and conscious about health and nutritious food. Devondale used these finding to its advantage and came up with a range of low-fat products that were very appealing to the Australian consumers. (Devondale, not dated) Devondale's promotion slogan says "Wholly Australian". These slogans have a certain psychological effect on the consumers as a lot of times people buy products on the basis of the country of origin. These four TV advertisements and a magazine advertisement are going to help us understand the kind of impression that Devondale has been able to create as a brand and how it has become a market leader. Devondale's long life cream ad shows the di

Research methodology Essay Example | Topics and Well Written Essays - 2500 words

Research methodology - Essay Example It will be argued in the following that this is the guiding thread for his critique of religion. His critique of religion, it will be argued is a critique of metaphysics. His aim in the critique is to refute the idea that history is marked by spiritual progress, and in turn, replace this with a progress defined by a 'class struggle', and in particular, the material relations surrounding the means of production. Thus, the relationship between his critique of religion and his political economy, is the replacement of spiritual progress with that of the class struggle. Concerning the issue of research methodology, the following analysis will pay careful attention to what is employed by Marx. His approach on this issue, includes textual interpretation. That is, he provides analysis of key texts like the philosopher, Georg Hegel. Second, his methodology in the following is historical interpretation. In particular, he focuses on economic history but also social history. â€Å"The German Id eology† is his most decisive criticism of religion. ... Thus, the reformation can be regarded as a change of consciousness that emancipates the individual consciousness from the determination of the consciousness by the church. In turn, this change of consciousness or of thinking, helps to shape and change history itself. By contrast, Marx outlines the material conditions which determine the social relations manifest in any given culture, and further, these material conditions are the cause of forms of consciousness. Consciousness in this sense, includes also the various forms of belief systems which religion consists of. He describes the ‘priority’ of material conditions against consciousness as a determinant for human behavior and of politics, therefore, in the following: â€Å"Men distinguish themselves by consciousness, by religion or anything else you like . . . they . . . distinguish themselves from animals as soon as they begin to produce their means of subsistence . . . by producing their means of subsistence men are indirectly producing their actual material life† [Marx, 1997: 341]. Marx's critique of Hegel is central to his critique of religion. It will therefore require some analysis to demonstrate Marx's 'materialistic' interpretation of history over and against Hegel's spiritual reading of history. Marx views Hegel's philosophy, along with religion, as essentially a â€Å"mystical† position [Marx, 1970, p. 27]. By ‘mystical’, it is implied in terms of an argument which is beyond the bounds of reason, and by ‘reason’, it is implied in the material or physical sense of the term. Or, it is implied in terms of something which can be verified empirically or through sense experience. In other words, and in keeping with what was said above, it can be said that the person which Hegel is describing is

Kite Runner Essay Essay Example for Free

Kite Runner Essay Essay Betrayal lingers like a curse, haunting its way into consciousness, injecting its poison of despair and loneliness. The action of Betraying is mostly associated with hate. However, there are some exceptions. Betrayal is not always done by evil people neither it is necessarily a closed end to a strong relationship between individuals. In khaled Hosseini’s novel The kite Runner, it is illustrated through character and setting the situations where betrayers were put under hard situations which causes them to commit actions that oppose their ethics. The goodness that exists in betrayers’ hearts in this novel indicates how everything can be betrayed, but hate could still be replaced by love. In the novel, the relationship status between individuals and the situations involved the betrayal were illustrated through character. Even though Baba betrayed his friend Ali when he slept with his wife, the relationship between Baba and Ali stayed the same due to Baba’s morality and love for his childhood friend. This is indicated when Baba said â€Å"He is staying here with us, where he belongs. This is his home and we are his family. †(Page 95). Throughout the novel, Baba is portrayed as generous, kind and loyal person. However, his betrayal to Ali created an oxymoron between his loyalty and betrayal. Despite his treachery to Ali, Baba’s morals continued to be alive and his love for Ali continued to be brotherly . In other words, the betrayal did not end the strong relation ship that was built between Ali and Baba throughout the years. This is because the actions committed by Baba don not reveal to his evilness or hate to Ali. It was the human desire that conquered his mind and led him to perform a disloyal action and a mistake that he paid the price for. Baba believed that there is always a chance for redemption and forgiveness as long is there is an existence of conscience. That is why he treated Ali as part of the family and insisted to have them living by him forever to prove that betrayal is not the death of loyalty. Also, Hassan’s reaction toward Amir’s betrayal shows that friendship and love beat betrayal and protects a strong relationship from collapse. Hassan demonstrates this when he confessed that he stole even though he did not as Baba asks â€Å"Did you steal that money and Amir’s watch† â€Å"Yes† Hassan replied. (page111). The heavy blow of betrayal was when Amir planted a watch and money in Hassans mattress to drive him away from his home. This was very harsh for Hassan but his innocence, devotion and sweet heart caused him to prevent the erasing of beautiful memories between two intimate friends. That is why he decided to admit something that he didn’t carry out. This proves the disloyalty is not the end of a strong relationship since Hassan kept respecting and loving Amir after he was betrayed by him. Furthermore, Amir’s betrayal to Hassan is not the result of Amir’s evilness or hate for Hassan, but it is the outcome of Amir’s felling of guiltiness. Therefore, the characters and in this novel changed the common idea that suggests how betrayal is done by sinful people which as result leaves the relationship in disappear. The novelist emphasizes the factors that cause people to betray each other despite their goodness though the setting. The story takes place in Afghanistan where Hazaras were persecuted which led Baba to betray both of Amir and Hassan by hiding the truth regarding their brotherhood. The suffering of Hazaras in Afghanistan is mentioned at the beginning in the book when the novelist said â€Å"Pashtuns had quelled Hazaras with unspeakable violence. †(page9). This quote indicates that anything associated with Hazaras was treated cruelly and forbidden in Afghanistan. That is why Baba could not admit that Hassan the Hazara is his son. If he told the truth, many conflicts could have developed and fanatical people in Afghanistan could have harmed Hassan. Baba’s conscience made him remember everyday that the biggest sin he has done is hiding the truth from people who have the right to know that truth. This indicates that Baba’s lie does not refer to his evilness, but it indicates his consciousness of the place he was surrounded in. In Afghanistan, blood at that time was everywhere and death of Hazaras was everyday’s scene. Amir became very upset after finding the truth. Nevertheless, the betrayal caused by Baba did not lead Amir to hate his father, but he tried to seek reasons for why his dad has done that. Moreover, the miserable and most exclusive betrayal of Hassan in the novel done by Amir signifies how even if the betrayal destroys the victim, the betrayer might not be evil and the victim could still have no hate for the betrayer. This is shown when Amir said â€Å"Everywhere I turned, I saw signs of his loyalty, his goddamn unwavering loyalty† (page 94). Amir watched Hassan becoming raped by Assef and does nothing to stop it. This is the biggest betrayal in the novel that left both Amir and Hassan in the dark side. However, the location of the raping scene greatly contributes to the betrayal’s status. The raping scene was set up in a place where only Asssef and his friends were standing in the alley at the time of sunset while they were abusing Hassan. The terrifying setting of the scene led Amir to be afraid that if he steps in, they would harm him. So, Amir decided to escape and betray Hassan by leaving him alone facing the disaster. Even thought it was a horrible betrayal, this does not point out to Amir’s evilness or hate . It is the setting that influenced Amir’s reaction. Besides, the betrayal was not the end of their friendship. Hassan kept being loyal until the last minute, and his loyalty was seen everywhere in Amir’s eyes even after the raping event. Redemption and fogginess were the keys of the continuous brotherly love between Amir and Hassan. In summary, it is evident that the places events occur in could be the reason for actions that oppose the individuals’ goodness. In conclusion, the novel The kite Runner incorporates Character and setting to prove that for every betrayal there is a cause, and every betrayer has reasons for their actions. The novelist conveys that betrayal must not be categorized under antipathy. The end of the novel indicates that redemption could solve the problem no matter how complicated it is. Anything may be betrayed, anyone may be forgiven, but not those who lack the courage of their own greatness. Strong relationship and love can solve any problem. There is no love without forgiveness, and there is no forgiveness without love. Therefore, disloyalty is not the path toward hate.

Malcolm X :: biographies, racism

Malcom X All men are created equal. This statement was the basis of the civil right movements of the 1960's. Malcom X is a man that promoted a society in which all human beings were equally respected. He believes that blacks should achieve that goal by any means necessary. In a time when blacks were not allowed to sit in the front of the bus, using the same bathroom, or were not admitted to Universities. Malcom X's cry of justice was believed to be the voice of all blacks behind closed doors. Malcom Little grew up as poor and did not have much parental support. His father was run over by a street car when he was six. Soon after his father's death, his mother was put in a mental hospital. He grew up in East Lansing and Boston. He was a pimp, a hustler, drug user, and a drug dealer. He worked in the Harlem underworld and was almost killed by his boss after he betrayed him. Malcom turned to robbery and was caught by the police and sentenced to 10 years of hard labor. While in jail, he w as introduced to the Nation of Islam, a Black Muslim group, and changed his name to Malcom X. The X replaced the slave name that was given by the white masters and stands for the his real name that he never knew. After his release from prison he started preaching for the Nation of Islam (NOI). His preaching was known for its hatred overtone. He describes America as a house with a "bomb" inside and it is about to explode. Unless the white people want the house to explode and kill everyone inside, they should take the bomb out and give it a house of their own. His speeches were very popular among angry blacks and he was frequently on the front page of the newspaper. It was rumored that other Nation of Islam members were jealous about his popularity and worried about the power he was gaining. After the JFK assassination, Malcom stated: "President Kennedy never foresaw that the chickens would come home to roost so soon... Being an old farm boy myself, chickens coming home to roost never did make me sad; they always made me glad." After many death calls from irritated Whites, The Nation of Islam started to distance themselves from Malcom.

Critical Success Factors of Mobile Telephony Companies

CRITICAL SUCCESS FACTORS OF THE MOBILE TELEPHONY COMPANIES OPERATING IN THE EASTERN REGION BY : AMARTYA DHAR(08BS0000240) ICFAI BUSINESS SCHOOL 10. 12. 09 CRITICAL SUCCESS FACTORS OF MOBILE TELEPHONY COMPANIES OPERATING IN THE EASTERN REGION SUBMITTED BY : AMARTYA DHAR(08BS0000240) SUBMITTED TO :PROF BHASKAR BASU 2 ABSTRACT: India, the world’s fastest-growing mobile services market, has added a record 16. 02 million new wireless subscribers in March 2009, which are the highest ever additions in a single month till now. As the country continues to add around 10-11 million new connections each month, the target of 500 million telephone subscribers by 2010 is expected to be met in advance. 3 INTRODUCTION: The Indian mobile telephony industry is highly competitive with increasing number of players the companies are on the lookout for factors differentiating their service from the competitors. When a business takes a product to market, whether it is a basic product like corn or a highly engineered offering like the digital camera the company must make the product itself compelling (Frances X. Frei HBR April 2008). With price cuts and attractive rental schemes being offered by each and every service provider the two above mentioned factors are no longer the factors which can guarantee a large consumer base . That is why the mobile telephony companies are continuously on the lookout for factors which can give them a competitive edge. This project is an effort to find out the critical success factors which are necessary for the success of a mobile telephony company in the present scenario. The data have been collected through secondary research , primary research with the help of questionnaires was also done. CURRENT INDIAN TELECOM SECTOR SCENARIO: India’s telecom sector has made rapid progress since the announcement of the National Telecom Policy – 1999 (NTP-1999). Since 2000, the telecom sector has been a key contributor to the Indian economy’s impressive performance registering sustained high growth rates. Predominantly, over the last three years, the telecom sector has gr own remarkably in the range of 29% – 47%. Growth in mobile phones was the principal driver for telecom growth in the country as they have been in other parts of the world. Currently, India continues to be one of the fastest growing telecommunication markets in the world. A progressive regulatory regime, network expansion by operators, reduction in tariffs and cost of handsets, which essentially make the service affordable for the common users, all acted as demand booster to the growth of the telecom sector. Growth of the Telecom Sector in India: Year (End March) 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09 Mobile Fixed Total Additions (during calendar year) 21. 84 (28. 5) 41. 96 (42. 4) 65. 54 (46. 7) 94. 65 (46. 0) 129. 21 (43. 0) 35. 61 56. 5 98. 78 165. 11 261. 09 391. 76 40. 92 41. 42 41. 54 40. 75 39. 42 37. 96 76. 53 98. 37 140. 32 205. 86 300. 51 429. 72 5 The mobile sector has grown from around 10 million subscribers in 2002 to around 35. 61million in 2003-04. The year 2004 was a watershed year for the fixed-line services in India, as mobile subscribers outnumbered fixed phone subscribers. In October 2004, the number of mobile phone users in India has crossed the number of fixed-line subscribers for the first time. So the year 2004 can be viewed upon as a landmark year in the history of Indian mobile telephony. Today, the mobile subscribers are not only much more than the land-line subscriber in the country, but their number is also increasing at a much faster pace. This was along the expected lines as, for the past few years, mobile phone subscriptions are growing at much faster rate than fixed phone subscriptions with almost all leading operators focusing more on wireless. Consequently, between March 2005 and March 2009, the country has added around 335 million new wireless subscribers to reach a total of 391. 76 million; however, the fixed line subscriptions have declined by 3. 46 million, down to 37. 6 million over the same period, partly reflecting the substitution effect. During the year 2008-09 around 0. 13 million average subscribers per month surrendered their land-line phone services except in the month of March which witnessed net additions of0. 23 million new subscribers. However, the telecom analysts opine that the fixed line telephony segment is definitely poised for growth in the coming years as the telephone operators are increasingly focusing on enhancing broadband penetration levels in the country and looking at introducing new value added services to enhance the experience of customers. BSNL is planning to use new technologies such as internet protocol television (IPTV) for tapping the fixed-line market. Tele-density: Tele-density (the number of telephone subscribers per 100 people)grew initially slowly from 7. 2 in March2004 to 12. 8 in March 2006, but thereafter galloped to a level of 36. 9 in March 2009 . Notwithstanding such remarkable achievement, it is necessary to note that India still lags far behind countries like Brazil and China, where the tele-density is over 50. China’s subscriber base is whopping. According to the China’s Ministry of Information Industry (MII), by the end of calendar 2007, China’s gross subscriber base consisting of fixed and mobile users had touched 912 million. Of the gross subscribers’ base, mobile subscribers have numbered 547 million and 6 fixed-line subscribers about 365 million at the end of December 2007. However, India’s tele-density is much higher compared to the neighboring countries like Pakistan, Bangladesh and Nepal. The telecom subscriber base in the fiscal year 2008-09 has reached a new milestone, as more than 129. 1 million telephone subscribers have been added during April 2008 – March2009 registering a growth of 43%. As indicated in the Table , the growth of mobile phone subscribers during the fiscal year 2008-09 has been phenomenal at 50%. Total subscribers & Teledensity In India 7 Monthly Growth Rate Of India’s Telephone subscribers 2008-09 The mobile subscriber base in the country is growing at su ch a fast pace that mobile operators are breaking the record for net additions almost every second month. India, the world’s fastest-growing mobile services market, has added a record 16. 2 million new wireless subscribers in March 2009, which are the highest ever additions in a single month till now. As per telecom analysts, this was the highest growth recorded within a 30-day period in any country. The previous best was 15. 41 million in January 2009. Consequently, the total number of mobile subscribers [(GSM, CDMA & WLL (F)] at the end of March 2009 has touched 391. 76 million as compared to 315. 31 million in September 2008 and 261. 09 million in March 2008. In recent years, smaller towns have fuelled further growth in mobile telephony . An interesting revelation is that currently, the cellular subscriber base is growing at a faster rate in Circles B and C as compared to Circle A and metropolitan cities. Interestingly, the bulk of the new mobile users are from the rural areas. As the country continues to add about 10-11 million new connections each month, the target of 500 million telephone subscribers by 2010 is expected to be met in advance. 8 RECENT DEVELOPMENTS: Acquisitions: Sahara India Investment Corporation has acquired 11. 7% stake in Chennai-based telecom company STel Ltd, for an undisclosed amount. STel has licences to operate in several northern and eastern states. As per telecom analysts the deal can be worth around Rs 250 crore, if STel’s stake sale in Bahrain Telecommunications earlier this year is taken as the benchmark. Cell Phone for Rural Areas: A mobile phone that can be charged by a common pencil battery cell will be launched by next year. Techtium, the Israeli hybrid battery manufacturer is having discussions with various cellular phone manufacturing companies to make and market these low-cost handsets. This technology will be revolutionary, especially for rural areas in countries where availability of power is a major problem. The company has already launched a mobile phone in collaboration with Philips, which not only runs on the lithium battery, but also uses a single AAA battery as aback-up option. Investments Telecom player Aircel Ltd will be investing Rs 1,000 crore in Andhra Pradesh (AP) by 9 December 2009, as part of its $5 billion pan-India expansion plan spread over the next 3 to 5 years. The amount will be used to build base stations, install switches, create a data centre and enhance retail presence in AP. New Ventures India’s fifth largest telecom service provider, Aircel has launched its GSM mobile services in India’s financial capital, Mumbai, Maharashtra. The company is the seventh service provider in Mumbai’s saturated market and has to compete with six well established telecomcompanies – Airtel, MTNL, Vodafone Essar, Idea, Reliance, Tata Teleservices and Loop Mobile. Aircel has around 1,000 cell sites in Mumbai and will be increasing it to around 2,000 sites by the year-end. The company has presence in 17 circles among 22 circles in the country. Maxis Communications (Malaysia) holds a majority stake of 74% in Aircel. The company commenced operations in 1999 and became the leading mobile operator in Tamil Nadu within 18 months. Aircel began its outward expansion in 2005 and met with unprecedented success in the Eastern frontier circles. Tata Communications (formerly VSNL) an Rs 800 crore data and communications service provider company, has announced its participation in the $600 million new West AfricanCable System (WACS). The consortium includes Angola Telecom, Broadband Infraco, Cable &Wireless, MTN, Telecom Nambia, Portugal Telecom, Sotelco, Telkom SA, Togo Telecom and Vodacom. The operators have recently signed a construction and maintenance agreement and supply contract for the implementation of the WACS. ZTE Chinese telecom equipment provider, which has provided infrastructure to Indian telecom companies like Reliance Communication, Tata Teleservices, Aircel and Loop Telecom, has found a novel way to expand business in India. Recently, ZTE has tied up with China Development Bank for financing mobile operators in India for upgradation of the telecom infrastructure. The new strategy adopted by ZTE is not only to compete with existing, well established players like Ericsson, Nokia-Siemens, but also to increase its market share in India’s fastest growing telecom sector. 10 With 35. 53 Million net additions during the Quarter, Total Wireless (GSM + CDMA) subscriber base increased to 427. 28 Million at the end of June-09, and wireless Tele-density reached 36. 64. 4. Wireline subscriber base declined to 37. 54 Million at the end ofJune-09, taking the wireline teledensity to 3. 22. 5. Internet subscribers increased to 14. 5 million at the end of June2009 registering a quarterly growth rate of 3. 80%. However, this growth rate is lower than the growth rate seen in the previous quarter (5. 3%). 6. Share of Broadband subscription in total Internet subscription increased from 46% in Mar-09 to 47% in June-09. 86. 66% of the Broadband subscribers are using Digital Subscriber Line (DSL) technology. 7. Average Revenue Per User (ARPU) for GSM-Full Mobil ity service declined by 10% from Rs. 205 in QE Mar-09 to Rs. 185 in QE Jun-09. 11 8. ARPU for CDMA – Full mobility service declined by 7. 2% from Rs. 99 in QE Mar-09 to Rs. 2 in QE June-09 9. ARPU for dialup Internet usage increased by 2. 97% from Rs. 236. 47 in QE March 2009 to Rs 243. 50 for the quarter endingJune 2009 10. MOU per subscriber for GSM – Full mobility service continued to show a declining trend. It declined by 6. 19% from 484 in QE Mar-09 to 454 in QE Jun-09. The outgoing MOUs declined by 5. 30% and incoming by 7. 04%. 11. MOU per subscriber for CDMA-full mobility service declined by 4% from 357 (Q. E March 2009) to 342 (Q. E June 2009). The Outgoing MOUs declined by 2. 7% and Incoming MOUs declined by 5. 2%. 12. Gross Revenue (GR) nd Adjusted Gross Revenue (AGR) of Telecom Sector for the QE June-09 has been Rs 39,108. 33 Crore and Rs. 29,732. 52 Crore respectively. There has been a reduction of 3. 3% in GR as compared to previous quarter. AGR has shown slight increase of 0. 02% vis-a-vis previous quarter. 13. Average licence fee as percentage of AGR is 8. 43% in June-09 as against 8. 4% in previous quarter. 14. The wireline Service Providers met the QoS parameters of Customer Care Service (Closures)and Response time to the customer for assistance [%age of calls answered (electronically)within 20 sec] 15. The performance of wireline servce providers improved as compared to the previous quarter, in respect of parameters Provision of Telephones, Faults repaired by next working day,Mean Time to Repair, Call Completion Rate, Customer Care Services (Shifts and Additional Facilities) and Time taken for refund of deposits 16. The wireline service performance has deteriorated in this quarter, as compared to the previous quarter, in respect of Faults incidences, Metering & billing credibility, Response time to the customer for assistance [%age of calls answered (electronically) within 40 sec & %age of calls answered by operator (voice to voice)]. 2 Market Share – Rural & Urban 25. 225. 6% 74. 4% 13 Service Area wise Access (Wireless +Wireline) Subscribers 14 Subscribers (Rural & Urban) & Market share: 15 List of Cellular Mobile (GSM & CDMA) Service Providers currently providing service [As on 30th June 2009]: The operators currently operating in Kolkata are Airtel,Vodafone ,Tata Teleser vices,Idea, Reliance telecom, Aircel group, BSNL etc. Bharti is the leading service provider in this region . 16 CRITICAL SUCCESS FACTOR: Critical Success Factors (CSF’s) are the critical factors or activities required for ensuring the success your business. The term was initially used in the world of data analysis, and business analysis. Critical Success Factors have been used significantly to present or identify a few key factors that organizations should focus on to be successful. critical success factors refer to â€Å"the limited number of areas in which satisfactory results will ensure successful competitive performance for the individual, department, or organization†. Identifying CSF's is important as it allows firms to focus their efforts on building their capabilities to meet the CSF's, or even allow firms to decide if they have the capability to build the requirements necessary to meet Critical Success Factors (CSF's). Types of Critical Success Factor There are four basic types of CSF's They are: 1. Industry CSF's resulting from specific industry characteristics; 2. Strategy CSF's resulting from the chosen competitive strategy of the business; 3. Environmental CSF's resulting from economic or technological changes; and 4. Temporal CSF's resulting from internal organizational needs and changes. Five key sources of Critical Success Factors MAIN ASPECTS OF Critical Success Factors and their use in analysis CSF's are tailored to a firm's or manager's particular situation as different 17 situations (e. g. industry, division, individual) lead to different critical success factors. Rockart and Bullen presented five key sources of CSF's: 1. 2. 3. 4. 5. The industry, Competitive strategy and industry position, Environmental factors, Temporal factors, and Managerial position (if considered from an individual's point of view). Each of these factors is explained in greater detail below. The Industry Critical success factor Industry: There are some CSF's common to all companies operating within the same industry. Different industries will have unique, industryspecific CSF's An industry's set of characteristics define its own CSF's Different industries will thus have different CSF's, for example research into the CSF's for the Call centre, manufacturing, retail, business services, health care and education sectors showed each to be different after starting with a hypothesis of all sectors having their CSF's as market orientation, learning orientation, entrepreneurial management style and organizational flexibility. In reality each organization has its own unique goals so while these may be some industry standard – not all firms in one industry will have identical CSF's. Some trade associations offer benchmarking across possible common CSF's. Competitive strategy and Competitive position or strategy: The nature of position in the marketplace or the adopted 18 industry position Critical success factor strategy to gain market share gives rise to CSF's Differing strategies and positions have different CSF's Not all firms in an industry will have the same CSF's in a particular industry. A firm's current position in the industry (where it is relative to other competitors in the industry and also the market leader), its strategy, and its resources and capabilities will define its CSF's The values of an organization, its target market etc will all impact the CSF's that are appropriate for it at a given point in time. Environmental Factors Critical success factor Environmental changes: Economic, regulatory, political, and demographic changes create CSF's for an organization. These relate to environmental actors that are not in the control of the organization but which an organization must consider in developing CSF's Examples for these are the industry regulation, political development and economic performance of a country, and population trends. An example of environmental factors affecting an organization could be a de-merger. Temporal Factors Temporal factors: These relate to short-term situations, often crises. These CSF's may be important, but are usually short-liv ed. Temporal factors are temporary or one-off CSF's resulting from a specific event necessitating their inclusion. Theoretically these would include a firm which â€Å"lost executives as a result of a plane crash requiring a critical success factor of rebuilding the executive Critical success factor Critical success factor Critical success factor 19 group†. Practically, with the evolution and integration of markets globally, one could argue that temporal factors are not temporal anymore as they could exist regularly in organizations. For example, a firm aggressively building its business internationally would have a need for a core group of executives in its new markets. Thus, it would have the CSF of â€Å"building the executive group in a specific market† and it could have this every year for different markets. Managerial Position Critical success factor Critical success factor Managerial role: An individual role may generate CSF's as performance in a specific manager's area of responsibility may be deemed critical to the success of an organization. Managerial position. This is important if CSF's are considered from an individual's point of view. For example, manufacturing managers who would typically have the following CSF's: product quality, inventory control and cash control. In organizations with departments focused on customer relationships, a CSF for managers in these departments may be customer relationship management. INFORMATION FOR WRITING CRITICAL SUCCESS FACTORS: (CSF's) For the organization following the CSF method, the foundation for writing good CSF's is a good understanding of the environment, the industry and the organization In order to do so, this requires the use of information that is readily available in the public domain. Externally, industry information can be sourced from industry associations, news articles, trade associations, prospectuses of competitors, and equity/analyst reports to name some sources. These would all be helpful in building knowledge of the 20 environment, the industry and competitors. Internally, there should be enough sources available to management from which to build on their knowledge of the organization. In most cases, these won't even have to be anything published as managers are expected to have a good understanding of their organization Together, the external and internal information already provides the basis from which discussion on CSF's could begin. USING CRITICAL SUCCESS FACTORS FOR STRATEGIC AND BUSINESS PLANNING: I have considered t following factors to be the critical success factors for the mobile service providers of the eastern region. 1) CONCEIVE AND DESIGN: a)GSM b)CDMA 21 c)3G 2) HUMAN RESOURCE: 3) MARKET: a) Advertising b) Sales offers c) Network Coverage. ) Customer Service e) Value Added Service. 4) MANAGEMENT: a) Planning. b) Organizational Structure. 5) FINANCE: a) Budget System. 22 FINDINGS: The cellular subscriber base is growing at a faster rate in West Bengal, Bihar, Kerala,Himachal Pradesh, Punjab as compared to Maharashtra, Tamilnadu, Andra Pradesh and metropolitan cities. The number of subscribers for the urban sector is more for every service provider in comparison with the rural sector, the monthly addition of new subscribers for the urban sector is also more than the rural sector . The period april 2008-march2009 has saw a phenomenonal addition of 129. 1 million telephone subscribers, an increase of 43%. Total wireless (GSM + CDMA) subscriber base increased from 391. 76 million in march -09 to 427. 29 million at the end of june-09, showing a growth of 9. 07%. Airtel and Vodafone was found out to be leading service providers of Kolkata. 23 REFERENCES: 1)www. trai. gov. in 2)Harvard Business Review (Article by Frances X. Frei—April 2008) 3)Harvard Business Review(Article by Christopher W. Hart—March 2007) 4)www. hindu. com 5)Competitive strategy by Michael E. Porter 6)Competitive Advantage by Michael E. Porter 24

Public and Private Schools Essay

There are many advantages and disadvantages to both public and private schools. As a parent, both options must be explored and the choice must be based on what is right for each particular child.   Public schools often have a larger variety of subjects available, especially when it comes to electives. However, what is learned is somewhat decided by the state because public schools need to do well on standardized testing. Private schools, on the other hand, whether parochial or private have much more freedom of choice in curriculum and can choose to make their own assessments. Because of the individualized instruction, private schools tend to do generally better on standardized testing, that is, if they choose to use it. Private schools, many times, have more demanding curricula and have a higher rate of students who go on to attend college. Public schools are larger and also have larger class sizes. Public schools also have larger student-teacher ratios. According to a web site called Public School Review, â€Å"Private schools average 13 students per teacher, compared with an average of 16 students per teacher in public schools† (publicschoolreview). However, public schools have certified teachers. Private schools typically have teachers who are not state-certified and who may not have expertise in their subject matter.   The biggest difference between public and private schools probably is that public schools are required to educate all students. They cannot deny any student admission. On the other hand, private schools have complete control about who they accept and can kick students out much more easily.   Public schools are funded by tax revenue whereas private schools are funded privately. That means private schools cost money to attend called tuition. Taxpayers pay for public schools so the payment is included in what people pay. However in private schools, the payment is upfront for students to attend. Overall, there is no one right answer for which kind of school a student attends—public or private. The decision must be made for each individual student as there are advantages and disadvantages of both. Works Cited Public School Review. Public Versus Private Schools. Retrieved Nov. 15, 2007 at Web

Rosencrantz and Guildenstern

After reading Rosencrantz and Guildenstern are Dead by Tom Soppard, I thought that such a literary masterpiece of that same caliber could not be equaled. However, Samuel Beckett, author of Waiting for Godot has also created a stunning work about two lost men seeking a point to their existence, always looking to the nonexistent for enlightenment. This similarity is so striking that in several points during the story, Rosencrantz and Guildenstern merged with Estragon and Vladimir, so similar were the two characters in some respects. One of many things that made Estragon and Valdimir similar to Rosencrantz and Guildenstern is their inclination to play games with world. Rosencrantz and Guildenstern played the question game where they would ask each other nothing but questions. Ros: We could play at questions. In turn, Estragon and Vladimir also seek ways to distract themselves from the realities of life through word games. Estragon: Thats the idea, lets abuse each other. They turn, move apart, turn again and face each other. Vladimir: How time flies when one has fun! Another striking similarity between the two plays was the constant way in which the main characters questioned everything. These questions, in both cases, stemmed from the main characters amazing lack of memory. Guil: ...Whats the first thing you remember? Ros: Oh, lets see....The first thing that comes into my head, you mean? Guil: No-the first thing you remember. Ros: Ah. (pause) No, its no good, its gone. It was a long time ago. Guil: (Patient but edged) You dont get my meaning. What is the first thing after all the things youve forgotten? Ros: Oh I see. (Pause) Ive forgotten the question.

All About the Economics of Interest

All About the Economics of Interest What is Interest?: Interest, as defined by economists, is the income earned by the lending of a sum of money. Often the amount of money earned is given as a percentage of the sum of money lent - this percentage is known as the interest rate. More formally, the Glossary of Economics Terms defines the interest rate as the yearly price charged by a lender to a borrower in order for the borrower to obtain a loan. This is usually expressed as a percentage of the total amount loaned. Interest Types and Types of Interest Rates: Not all types of loans earn the same rate of interest. Ceteris paribus (all else being equal), loans of longer duration and loans with more risk (that is, loans that are less likely to be paid off) are associated with higher interest rates. The article Whats the Difference Between all the Interest Rates in the Newspaper? discusses the different variety of interest rates. What Determines the Interest Rate?: We can think of the interest rate as being a price - the price to borrow a sum of money for a year. Like almost all other prices in our economy, it is determined by the twin forces of supply and demand. Here supply refers to the supply of loanable funds in an economy, and demand is the demand for loans. Central banks, such as the Federal Reserve and the Bank of Canada can influence the supply of loanable funds in a country by increasing or decreasing the supply of money. To learn more about the money supply see: Why does money have value? and Why Dont Prices Decline During A Recession? Interest Rates That Are Adjusted for Inflation: When determining whether or not to loan money, one needs to consider the fact that prices go up over time - what costs $10 today may cost $11 tomorrow. If you loan at a 5% interest rate, but prices rise 10% you will have less purchasing power by making the loan. This phenomenon is discussed in Calculating and Understanding Real Interest Rates. Interest Rates - How Low Can They Go?: In all likelihood we will never see a negative nominal (non-inflation adjusted) rate of interest, though in 2009 the idea of negative interest rates became popular as a possible way to stimulate the economy - see Why Not Negative Interest Rates?. These would be difficult to implement in practice. Even an interest rate of exactly zero would cause problems, as discussed in the article What Happens if Interest Rates Go To Zero?

The Public Register Online Assignment Example | Topics and Well Written Essays - 500 words

The Public Register Online - Assignment Example Coca Cola used a traditional approach in its annual report since the report is written in black and white. The annual report of Dr. Pepper Snapple Group is more visually appealing due to the fact the annual report is written using color ink with graphics and photos. The annual report of this company is easier to read as the information is not a cluttered as in the Coca-Cola annual report. The way the Coca-Cola annual report is presented detracts from value of the information that is presented. To me it seems as if Coca-Cola wrote the report thinking only about its obligation with the SEC, instead of realizing the importance of the annual report for the investor community. One good attributes about the format used by Coca Cola is that as you move through the report in the left side there are links itemizing the topics which helps the user jump to different topics within the report instantly. The 2010 Coca Cola annual report has all the necessary components that an annual report is supposed to have and is well structured, but the report lacks the ability to connect with the reader. The Dr Pepper Snapple Groups annual report uses several techniques business professionals use to make the presentation of financial and business data easier to understand and more fun to read. The Dr Pepper Snapple Group management team presents a positive outlook in the annual report. The company has been able to penetrate the non-soda beverage market very well with a market share of 40.4% largely in part to the booming sales of the Snapple natural beverages (Annual Report: Dr Pepper Snapple Group, 2010). The Dr Pepper brand has achieve six consecutive years of sales growth and the firm has increased its customer reach through its distribution of the product at over 14,000 McDonald’s establishments. The annual report of this firm focused on the domestic market since 89% of the firm sales are in the United States with additional international revenues coming from